Terms of Service

The service

DMParrot lets you build Instagram messaging automations through MCP tools that your AI agent calls. You connect your own Instagram professional account. We send messages on your behalf according to the flows you publish.

Your account

You need a Google account to sign in. You are responsible for what happens under your account, and for the accuracy of the information you give us. You must be 18 or older, and you must have the authority to manage the Instagram account you connect.

Acceptable use

You must follow the Meta Platform Terms, the Instagram Community Guidelines, and the law in your country.

You must not use DMParrot to send unsolicited messages, to send messages to people who did not contact you first, to send content that is illegal, misleading, hateful, or sexually explicit, or to impersonate another person or business.

You must not resell access, share your credentials, or try to break the service or read another customer data.

We can suspend or close an account that breaks these rules. If the breach puts our Meta app at risk, we act immediately.

Messaging limits

Meta controls who you can message and when. We send only inside the windows Meta permits, which normally means a reply to a person who commented on your content or sent you a message. We do not guarantee delivery. Meta can rate-limit, reject, or restrict messages at any time, and can restrict or remove your Instagram account for reasons outside our control.

Billing

Paid plans start with a 14-day free trial that requires a card. After the trial we bill monthly in advance through Stripe. Fees exclude tax unless we say otherwise.

You can cancel at any time from the dashboard. Cancellation stops the next renewal and your plan stays active until the end of the period you paid for. We do not give partial refunds for an unused part of a period, except where the law requires it.

We can change prices. We give you at least 30 days notice by email before a change affects you.

Your content

You keep ownership of your flows, message content, and contact data. You give us the licence we need to store and send that content in order to run the service for you. You confirm that you have the right to send the content you configure.

Availability

We aim to keep the service running, but we do not promise a specific uptime. We may take the service down for maintenance. We may change or remove features, and we tell you before we remove something you depend on.

Liability

We provide the service as it is. To the extent the law allows, we exclude implied warranties, and we are not liable for lost profit, lost revenue, lost data, or indirect loss. Our total liability in any 12-month period is limited to the fees you paid us in that period.

Nothing here excludes liability that the law does not allow us to exclude.

Ending the agreement

You can close your account at any time. We can end this agreement with 30 days notice, or immediately if you break the acceptable use rules. When the agreement ends we delete your data as described in the Privacy Policy.

Changes to these terms

We may update these terms. We post the new version here and change the date at the top. If a change materially reduces your rights we email you at least 30 days before it takes effect. If you keep using the service after that, you accept the new terms.

Contact

Email support@dmparrot.com with any question about these terms.